Need Something Repaired?

Something broken? How to submit a work order

If something breaks or needs repair, please notify us so we can make the repair as soon as possible.

  • Call maintenance at 854-8202. Someone will answer the phone during regular work hours, Monday-Friday 8 a.m. to 4 p.m., or
  • Email the request to workorders@westbrookhousing.org.

If an emergency happens at night or during the weekend:
Call 854-8202 and press 1 any time during the message. When prompted, state your name, phone number, your building, and describe the emergency. The on-call technician will return your phone call as soon as possible.

If it’s not an emergency, but it happens after business hours:
Call 854-8202 and when prompted, leave a message that includes your name, building name, apartment number, telephone number, reason for the call, and indicate if we can enter your unit if you are not home. Non-emergency work orders (repairs) can take up to 14 days to be completed.

Don’t wait to report a problem, call immediately!
Some maintenance problems can become far worse over time. A small leak can become a big one, and don’t assume that someone else will call in a burned-out hallway light or no hot water.

You must allow maintenance and other technicians in to fix a problem.
You are required to allow authorized vendors and maintenance staff in your unit to make needed repairs or to perform maintenance work. Have more questions about maintenance? Click here.

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