常見問題解答關於建築維修

你為什麼秋季和冬季期間刪除了人行道的長椅?
我們需要刪除這些長椅，為清雪鏟和準備. 通常, 我們試圖讓板凳放好到10月底. 我們回到春天的長椅當我們確信雪已經停止，理由是幹.

為什麼我們在這一年有這麼多檢查?
該檢查通常是由政府機構幫助基金威斯布魯克房屋的保障性住房計劃. They want to make sure the buildings they finance are safe for tenants. Westbrook Housing also inspects all of its units once a year in order to be prepared for the additional inspections.

當東西需要修理，會發生什麼?
聯繫維修，盡快使小修理不會成為大的問題.

如果不是緊急情況, 通話 854-8202 or email workorders@westbrookhousing.org . Be sure to leave your name, 公寓數量和建築名稱, 電話號碼, 你的電話，如果你做什麼或不提供允許進入你的單位，如果你不在家進行修復的原因.

如果是緊急情況, 通話 854-8202, 24 hours/ 7 days a week. Our answering service will take all the information and contact our on-call technician. Our technician will call you, please be sure to answer the phone to ensure prompt service.

我將收取我的家庭造成我或有人專門維護請求或損害?
You may be charged a fee for some services or repairs. 點擊 這裡 為維護費用的完整列表.

多久之前，我報告的項目被修復?
通常我們試圖完成內的維修 14 day period. Occasionally outside vendors must perform the repair or we may need to order parts which may increase the time for repairs. Providing permission to enter your apartment when you are not home may help for a faster repair. Tenant caused damages may be assessed a 費用 零件和服務.

為什麼如此重要後暴風雪動我的車?
威斯布魯克房屋負責冬季期間保持停車場和人行道明確的雪和冰. 您必須遵守有關何時把您的車的方向，以便維修人員可以清除停車場和人行道，並保證他們的安全.

當你不動你的車，我們不得不犁圍繞它, the snow and ice left behind builds up and becomes hazardous for our residents. For the safety of all residents, 威斯布魯克房屋必須遺憾地拖未移動任何車輛, 在業主的費用.

它為什麼這麼多的費用以獲得公寓鑰匙換下?
Your building and apartment keys are part of a Mastered Key System. Replacing keys in this system requires a locksmith service. 有一個 費用 再加上關鍵的成本(小號) 對於每個請求.

如何確保我會得到我的保證金回來時，我謹?
公寓應在同等條件下可以留下，當您在移動, with the exception of normal wear and tear. A Pre-Move Out Inspection will be scheduled two weeks prior to the date of your move. At this inspection, you will be given instructions based on the condition of your apartment and an estimate of the cost to you for damages and/or items you are unable to complete. Your security deposit or a letter explaining how your security deposit was used will be sent to your last known address within 30 days of your move out date. You can find more information about security deposits 這裡.

當你安裝/刪除空調?
您可以要求預約有您的空調裝自5月15日，然後另有任用有華僑城刪除您的空調. 15th. There is an 年費 that includes the installation and the removal service for all residents using air conditioning. Do not attempt to install your air conditioner on your own without first contacting your property manager.

維修人員可以把我的大行李轉儲?
威斯布魯克房屋維修技師不能幫助居民處理他們的個人物品，由於保險政策限制. 你將不得不找人處理的大件物品如電視機, 床墊或家具件. 也, 我們的工作人員不能提供或移動個人物品在他們的公寓居民.